Return Policy

Dear Customer,

Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from msibatterystore.com. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

30-Day Money-Back Guarantee

Returns are accepted within 30 days from the date of receipt.
Returned products must be in good condition, with original packaging and all accessories intact. There should be no signs of man-made damage, and the product must remain in a resalable condition.
Important Reminder: Do not remove or damage any labels on the battery (including, but not limited to, our company logo label, supplier label, warranty label, or QC inspection sticker), as this will affect the processing of your return or refund.
If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
Refund requests without relevant product information (such as original model and issue description) may be denied.

30-Day Exchange Guarantee

Exchanges can be requested within 30 days from the date of receipt.
Supporting evidence of the product issue (photos or videos) must be provided.
Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
Requests lacking necessary product details may be denied.

3. Return Process

① Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
② Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
③ Return Shipment: The RMA number is valid for 30 days from the date of issue. The product must be returned within this period. When shipping the return, you must notify the seller of the return and provide the name of the courier company and the tracking number.
④ Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

① Return Authorization (RMA) Requirement

Customers must submit a Return Merchandise Authorization (RMA) request before initiating any return or exchange.
Returns without prior approval and a valid RMA number will not be accepted.

② Return Timeframe

The RMA number is valid for 30 days from the date of issuance. The return shipment must be sent within this period.
When returning a product, you must provide the courier company name and tracking number so that the shipment can be tracked.

③ Refund and Exchange Processing

Refunds are typically processed within 3–5 business days, with actual posting time depending on the payment provider.
Exchanges will be arranged within 2–7 business days after receiving the returned item.
Only identical items may be exchanged. If you wish to switch to a different product, please return the original item and place a new order.
If the returned item does not meet return eligibility requirements, msibatterystore.com reserves the right to decline the refund or exchange.
Our return process does not support Cash on Delivery (COD). If you send your return parcel using COD, we will have to refuse the shipment and will not be able to issue a refund.

④ Battery Label Integrity Requirements

All returned battery products must retain all original labels intact. This includes, but is not limited to, our company logo label, supplier manufacturing label, warranty label, and QC inspection sticker.
Missing or damaged labels will hinder the determination of product issues and the ability to trace responsibility. We will also be unable to file warranty or compensation claims with our suppliers.
Therefore, batteries with removed or damaged labels will not be eligible for return, exchange, or refund. We appreciate your understanding.

5. Fees & Costs

A. Returns & Exchanges for Non-Quality Issues

① Order Not Yet Shipped

Eligible for full refund with no additional charges.

② Order Shipped (Customer-Initiated Reasons, e.g., ordered by mistake, changed mind)

Refusal to accept the package is not allowed. If the customer refuses the package, it will be treated as abandonment, and no refund will be issued.

If a return is needed, please contact our customer service within 30 days after delivery, and ensure that the item is unused and in original packaging.

The customer is responsible for the following costs:

Original shipping cost
Return shipping cost
10% restocking fee

③ Order Shipped (Logistics Failure Due to Customer Responsibility)

Includes but is not limited to the following situations:

Incorrect shipping address provided by the customer
Failure to pick up the package within the required timeframe
Refusal to accept the package
Failure to pay duties or taxes

The customer will be responsible for:

Original shipping cost
If reshipment is requested: secondary shipping cost
If order is cancelled: 10% restocking fee

Note: For returns due to reasons other than product quality issues, the customer is responsible for any damage or loss that occurs during transportation.

④ ❗Special Notice on Non-Returnable Refused Shipments

If the customer refuses the package or fails to pick it up, and the parcel cannot be returned to our warehouse (e.g., due to shipping restrictions or destruction by the carrier or customs), the order will be treated as abandoned and will not be refunded.
We rely on the tracking and status reports provided by logistics companies as the official basis for dispute resolution. Customers are expected to accept platform decisions based on this data.

⑤ Special Product Policy (International Orders Containing Lithium Batteries)

Once shipped, if the package is destroyed due to refusal to accept, failure to collect, non-cooperation with customs clearance, or non-payment of duties or handling fees, it will be considered customer abandonment, and no refund will be issued.

⑥ Brazil Orders Special Notice

If the customer fails to complete the tax payment within the required timeframe and the parcel is destroyed by Brazilian customs, the customer bears full responsibility and no refund will be provided.

B. Defective/Incorrect Item Returns

① Our Responsibility (Wrong Item, Damaged, or Functional Defect)

We will cover the following:

Return shipping costs
Free replacement of correct item OR full refund

② Brazil Import Tax Clarification

Regardless of return reason, all import duties/taxes paid by customer are non-refundable

③ Return Process & Important Notes

Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
All returns must be approved in advance by our customer service and accompanied by a return address.
Returns sent without authorization may be rejected and ineligible for refund.
Our return process does not support Cash on Delivery (COD). If you send your return parcel using COD, we will have to refuse the shipment and will not be able to issue a refund.

Special Notes

⚠️ To ensure fair trade, if a customer refuses to accept a high-value order (total order value over USD 200) without valid reason, the platform reserves the right to record the incident and restrict future after-sales privileges, including but not limited to: no refund eligibility, order limitations, and refusal of further service.
⚠️ Bulk purchase orders are not eligible for return. To prevent misuse or arbitrage behavior, any order containing more than 10 units of the same item will be treated as a bulk purchase. Such orders cannot be returned or exchanged once shipped. Please double-check the product model, quantity, and usage requirements before placing your order.

6. Defective Product Handling

Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
Within One-Year Warranty:
- We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
- Supporting evidence (photos/videos) must be provided.
- Requests without necessary proof may be denied.

7. Additional Terms

Shipping Fees Are Non-Refundable
Original shipping charges are non-refundable in the event of a return or refund.
Handling of Refused Deliveries
If the customer refuses to accept the delivery, it will be considered as voluntary abandonment, and no refund will be issued.
We recommend accepting the delivery first and then submitting an RMA request to be eligible for a full refund.
No Refund Before Return Receipt
Refunds will only be processed after the returned item is received. We reserve the right to decline any refund request before the return is confirmed.
Extended Return Periods
If you need to extend the return period due to special circumstances, please contact customer service in advance for approval.

8. Frequently Asked Questions (FAQ)

How do I request a return?
Submit an RMA request form. Once approved, an RMA number will be provided.
How long does it take to receive a refund?
Refunds typically take 3-5 business days, depending on the payment provider.
How long does it take to receive a replacement?
Replacement orders are arranged within 2-7 business days after receiving the return.
Which cases are not eligible for returns?
Products exceeding the return period or those damaged due to misuse.

9. Return Address

Name: RE USLAXB C967224
Phone number: 05419531153
Address: 10886 CITRUS AVE, FONTANA ,CA 92337 USA